News : TeleTech Recognized as Leading Cisco Partner
Denver, CO, USA, Oct. 27, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, was recognized at the Cisco Americas Customer Care Sales Summit for distinguished achievement in three categories.
Central Region Partner of the Year – Tremendous partnership and wins including one of Cisco's largest of the year, a dollar healthcare deal
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Americas Cloud Contact Center Partner of the Year –TeleTech's bookings accounted for more than half of Cisco's total Hosted Collaboration Solution (HCS) Contact Center bookings in FY17
Top Competitive Takeout of FY17 – large healthcare win displaced major competitive workforce optimization (WFO) solution
"Our partnership with Cisco has spanned decades and culminated in offerings today that are second to none in the industry," said Steve Pollema, Senior Vice President, TeleTech Technology. "In true collaboration with the Cisco teams, we have successfully transformed customer experience across our client base of Fortune 1000 companies. We thank Cisco for their ongoing support and graciously accept their recognition of TeleTech for Cloud Contact Center Partner of the Year, Central Region Partner of the Year and Top Competitive Takeout of 2017."
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, October 30, 2017
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