News : TeleTech Recognized as Leading Cisco Partner
Denver, CO, USA, Oct. 27, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, was recognized at the Cisco Americas Customer Care Sales Summit for distinguished achievement in three categories.
Central Region Partner of the Year – Tremendous partnership and wins including one of Cisco's largest of the year, a dollar healthcare deal
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Americas Cloud Contact Center Partner of the Year –TeleTech's bookings accounted for more than half of Cisco's total Hosted Collaboration Solution (HCS) Contact Center bookings in FY17
Top Competitive Takeout of FY17 – large healthcare win displaced major competitive workforce optimization (WFO) solution
"Our partnership with Cisco has spanned decades and culminated in offerings today that are second to none in the industry," said Steve Pollema, Senior Vice President, TeleTech Technology. "In true collaboration with the Cisco teams, we have successfully transformed customer experience across our client base of Fortune 1000 companies. We thank Cisco for their ongoing support and graciously accept their recognition of TeleTech for Cloud Contact Center Partner of the Year, Central Region Partner of the Year and Top Competitive Takeout of 2017."
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, October 30, 2017
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