News : TeleTech Recognized by Frost & Sullivan
Denver CO, Dec. 4, 2014 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of analytics-driven, technology-enabled customer engagement solutions, announces the company has been recognized by Frost & Sullivan with the 2014 Product Line Strategy Leadership Award in Contact Center Outsourcing. The award was presented at the Frost & Sullivan Excellence in Best Practices Awards Gala in Toronto this week.
TeleTech earned Frost & Sullivan's 2014 Product Line Strategy Leadership Award in Contact Center Outsourcing after meeting a number of requirements related to product line growth, execution and customer engagement. Frost & Sullivan's independent analysis of the contact center outsourcing market concluded that TeleTech delivers a holistic and integrated customer-centric set of solutions that spans the entire customer lifecycle.
For the Product Line Strategy Leadership Award TeleTech received, Frost & Sullivan evaluated two key factors—Product Line Strength and Customer Impact—according to the criteria identified below:
Product Line Strength – breadth, scalability, technology leverage, features and supply chain reliability.
Customer Impact – price/performance value, customer purchase experience, customer ownership experience, customer service experience and brand equity.
"It is an honor to be recognized by Frost & Sullivan for our achievements in product line strategy and the value we bring to our clients," said Keith Gallacher, executive vice president of Global Markets and Industries, TeleTech. "The 2014 Product Line Strategy Leadership Award is a reflection of our commitment to continually meet the needs of our clients and their customers in a changing marketplace. Even more rewarding is Frost & Sullivan's acknowledgement that driving our success is our ability to create unique customer experiences through the development of our holistic Customer Engagement solution platform."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, December 5, 2014