News : TeleTech Seeks Applicants for New Customer Experience Center
June 12, 2014 -- TeleTech Holdings reported that it is hiring ahead of next month's opening of a customer experience center in Paducah, Kentucky.
According to a media release, the center, one of two local sites announced last year in a ground-breaking ceremony with Governor Steve Beshear and city officials, will create more than 300 jobs supporting the healthcare industry.
TeleTech's new site, housed in a 30,000 square-foot building in the Paducah Commerce Park, will provide an array of customer experience and multi-channel communications services on behalf of a health insurance company.
"TeleTech is committed to supporting employment growth in the US, and is delighted to work with the state of Kentucky to bring more jobs to local citizens," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "As we expand our services to clients, the healthcare vertical is one in which we will continue to grow, build our expertise and support through local communities."
"Today is a day of celebration," said Paducah Mayor Gayle Kaler. "All of our hard work with TeleTech over the past year and a half has brought us to our ultimate goal of bringing jobs to this community."
"We have worked diligently with TeleTech for the past 18 months to develop this customer contact center in Paducah," said Paducah Economic Development President/CEO Chad Chancellor. "Today, all of our dedicated time and effort has paid off as they begin to on board employees to stable, rewarding jobs. We look forward to continuing work with TeleTech to reconstruct the downtown commerce center into a second location in Paducah which will create even more jobs in the coming months."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Published: Friday, June 13, 2014