News : TeleTech Technology and Verint Announce Strategic Partnership
#contactcenterworld, @TeleTech, @Verint
Denver and Melville, NY, USA, Sept 13, 2016 -- TeleTech Technology (includes eLoyalty and TSG) and Verint(R) Systems Inc. (Nasdaq: VRNT) announced that the companies have entered into a strategic partnership.
TeleTech Technology will provide Verint's end-to-end suite of Enterprise Workforce Optimization™ (WFO) solutions as part of its cloud and premise contact center portfolio. Verint's Enterprise WFO suite will be hosted within TeleTech Technology's data centers and seamlessly integrated into its cloud contact center offerings.
TeleTech Technology will OEM the complete Verint Enterprise Workforce Optimization suite, which includes unified solutions for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics.
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To assist customers in fully leveraging Verint's differentiated capabilities, TeleTech Technology will also offer a full suite of consulting, integration, and support services across its cloud and premise offerings.
In addition, TeleTech Technology will offer the Verint WFO suite standalone as a fully cloud-based, highly available, supported solution, independent of its unified communications and contact center routing solutions.
"As a leading Cisco(R) and Avaya(R) Cloud Contact Center provider, we are excited to partner with Verint as a recognized leader in the workforce optimization space," states Steve Pollema, senior vice president, TeleTech Technology. "Integrating Verint's multi-tenant WFO suite provides our customers with instant access to the latest innovations to enhance loyalty, increase revenue, and improve efficiencies across their contact centers."
"Verint is pleased to have formed this strategic partnership with TeleTech Technology, an established, well-known provider in the cloud ACD market," notes John Bourne, senior vice president, global channels and alliances, Verint. "As demand for cloud technologies grows, and as organizations prioritize customer engagement, retention and loyalty—along with advanced solutions to engage and empower their staff—we are keen to make our proven workforce optimization and analytics solutions even more widely available to help them achieve their goals. Partnering with TeleTech Technology is a great step toward that end."
#contactcenterworld, @TeleTech, @Verint
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Friday, September 16, 2016
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