News : TeleTech Technology Introduces New Managed Services Offerings
Denver, CO, USA, Oct. 11, 2016 -- TeleTech Technology (comprised of eLoyalty and TSG), announced that it has released new Managed Services offerings, bridging the technology resource gap for organizations with contact center and unified communications (UC) environments.
TeleTech Technology Managed Services offers three new tiers of service ranging from basic break/fix maintenance all the way up to system-wide management.
"Running a contact center is hard, and working to overcome staffing, technical and financial challenges while still providing a brand-differentiating customer experience can be overwhelming," said Steve Pollema, president, TeleTech Technology. "Our clients need to focus on what's important: taking care of their customers. As a trusted partner, we relieve challenges in their contact center operations by delivering a stable platform and utilizing the best, most qualified technical professionals in the industry."
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Published: Thursday, October 13, 2016
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