News : TeleTech Technology Introduces New Managed Services Offerings
Denver, CO, USA, Oct. 11, 2016 -- TeleTech Technology (comprised of eLoyalty and TSG), announced that it has released new Managed Services offerings, bridging the technology resource gap for organizations with contact center and unified communications (UC) environments.
TeleTech Technology Managed Services offers three new tiers of service ranging from basic break/fix maintenance all the way up to system-wide management.
"Running a contact center is hard, and working to overcome staffing, technical and financial challenges while still providing a brand-differentiating customer experience can be overwhelming," said Steve Pollema, president, TeleTech Technology. "Our clients need to focus on what's important: taking care of their customers. As a trusted partner, we relieve challenges in their contact center operations by delivering a stable platform and utilizing the best, most qualified technical professionals in the industry."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Published: Thursday, October 13, 2016