News : TeleTech Technology Introduces Second Release of Cisco-Based Contact Center Solution
Denver, CO, USA, July 6, 2016 -- eLoyalty, part of TeleTech Technology, announced the Company has released a second major upgrade in 2016 of its Cisco Powered(R) Contact Center as a Service (CCaaS) Cloud offering.
Available within cloud, premise, and a wide range of hybrid packages, this release begins unlocking the value of mobile administration and management—whether from the floor of the contact center or anywhere supervisors and administrators are located.
"Enterprises are demanding the latest technology, enhanced customer journey capabilities, and easier administration to provide a differentiated experience for their customers," said Steve Pollema, senior vice president, TeleTech Technology. "Our quarterly release cycles and continued innovation of our acclaimed icPortal(R) administration system provides a differentiated experience across the Cisco contact center ecosystem."
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Posted by Veronica Silva Cusi, news correspondent
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Published: Thursday, July 7, 2016
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