News : TeleTech Technology Introduces Second Release of Cisco-Based Contact Center Solution
Denver, CO, USA, July 6, 2016 -- eLoyalty, part of TeleTech Technology, announced the Company has released a second major upgrade in 2016 of its Cisco Powered(R) Contact Center as a Service (CCaaS) Cloud offering.
Available within cloud, premise, and a wide range of hybrid packages, this release begins unlocking the value of mobile administration and management—whether from the floor of the contact center or anywhere supervisors and administrators are located.
"Enterprises are demanding the latest technology, enhanced customer journey capabilities, and easier administration to provide a differentiated experience for their customers," said Steve Pollema, senior vice president, TeleTech Technology. "Our quarterly release cycles and continued innovation of our acclaimed icPortal(R) administration system provides a differentiated experience across the Cisco contact center ecosystem."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
eLoyalty is a management consulting, systems integration, and managed services company focused on optimizing customer interactions. eLoyalty’s broad range of enterprise Customer Relationship Management (CRM) related services include: Solutions to increase contact center efficiency and effectiveness, Self service effectiveness, Cross-sell/up-sell, Increasing quote-to-close, Database marketing, and Effective application of business rules.
Published: Thursday, July 7, 2016