News : TeleTech to Support the Federal Government in Harvey Recovery
Denver, CO, USA, Sept, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering, announced that it is providing contract support to the Federal Emergency Management Agency (FEMA) to assist in disaster recovery for Hurricane Harvey survivors.
TeleTech is leveraging its existing customer care facilities across the country, including in Texas, and is opening two new centers in Houston directly within the affected areas to provide emergency contact center support for those impacted by Harvey. With many support staff to be located in Texas, TeleTech will enable neighbors to help fellow neighbors.
"TeleTech is proud to support the humanitarian efforts of the federal government and looks forward to working closely with the affected communities to support those impacted by Hurricane Harvey," said Martin DeGhetto, Chief Operating Officer, TeleTech. "One of the cornerstones of our company's values is to be of service to those in need, and it is in the DNA of our 48,000 employees across the globe. Everyone in our organization from the CEO down to the front lines is committed to doing all we can to support the people in these communities that have been impacted by this disaster."
As the full impact of Hurricane Harvey became known last week, TeleTech set up a volunteer contact center in its corporate headquarters to aid the American Red Cross in its efforts to raise money for those affected by the disaster. The local fundraising drive raised more than half a million dollars in relief funds.
The company is conducting emergency relief hiring for associates in the following locations: Houston and Richardson, TX; Tempe and Phoenix, AZ; Westlake, OH; Kalispell, MT. For a full list of available positions and to apply online now, visit www.teletechjobs.com and search for "Hurricane Harvey."
Survivors of Hurricane Harvey are encouraged to apply for assistance online, in-person at a recovery center (see a recovery center directory at online) or via the toll-free telephone number 1-800-621-FEMA.
#contactcenterworld, @TeleTech, @fema
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
About Federal Emergency Management Agency:
The Federal Emergency Management Agency (FEMA) is an agency of the United States Department of Homeland Security, initially created by Presidential Reorganization Plan No. 3 of 1978 and implemented by two Executive Orders on April 1, 1979. The agency's primary purpose is to coordinate the response to a disaster that has occurred in the United States and that overwhelms the resources of local and state authorities. The governor of the state in which the disaster occurs must declare a state of emergency and formally request from the president that FEMA and the federal government respond to the disaster. FEMA also provides these services for territories of the United States, such as Puerto Rico. The only exception to the state's gubernatorial declaration requirement occurs when an emergency and/or disaster takes place on federal property or to a federal asset, for example, the 1995 bombing of the Alfred P. Murrah Federal Building in Oklahoma City, Oklahoma, or the Space Shuttle Columbia in the 2003 return-flight disaster.
Published: Wednesday, September 13, 2017
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