Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 6 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

#contactcenterworld, @ttec_com

Denver, CO, USA, July, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, welcomes Jeff Marcoux as the company's Vice President of Product Marketing. Jeff will be responsible for the strategic evolution of its customer experience solutions and service design innovation.

Marcoux joins TeleTech from Microsoft, where he was responsible for developing marketing solutions, consulting on digital transformation and customer experience, and growing new SaaS solutions as the Senior Executive interface to Microsoft clients' CMOs. Additionally, Marcoux is a prominent Customer Experience speaker, and an adjunct professor of marketing for UC Irvine & Oregon State University.

Ring2 Dashboards & Wallboards Free Trial

"Digital transformation is no longer about adding channels, it's about designing services that deliver context to every interaction in a seamless, frictionless, meshed fashion so every interaction is personal, relevant, and engaging. Brands across the globe are seeking solutions to keep up with customer expectations of personalized, carefully orchestrated, seamless experiences," explains Kyle Priest, TeleTech's Chief Strategy and Marketing Officer. "Over the past several years, we've been providing the market with technology-enabled services that power amazing experiences. We've brought Jeff on to turbo charge our efforts with future ready innovations to keep ahead of our clients' customers rapidly evolving needs. With the goal of helping clients deliver service experiences that accelerate acquisition, growth, retention and affinity, he will be focused on innovations in omnichannel contextual knowledge management, machine learning, artificial intelligence, and augmented reality."

"With customer experience being the key differentiator in businesses today, TeleTech is empowering brands to create experiences that turn customers into raving fans," said Marcoux. "Given the constant threat of digital disruption, companies need to look beyond digital transformation as a capability. It's the underlying service experiences that are the linchpin to sustained, scalable growth. Customer engagement is the most critical part of every successful transformation, and TeleTech has a proven ability to do this successfully on a global scale. Today, the company acts as brand ambassadors for its clients, not just envisioning and enabling engagement, but actually delivering it through human, digital, and automated customer engagement services. I am excited to join this team who shares my passion and vision for helping brands deliver experiences that reflect the very best of humanity."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TeleTech


Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Thursday, July 27, 2017

Printer Friendly Version Printer friendly version

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =