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News : Televerde Announces Expansion in Indiana with New Call Center at Indiana Women's Prison

#contactcenterworld, @televerde

Phoenix, AZ, USA, July 26, 2023 - Televerde, a global revenue creation partner supporting marketing, sales, and customer success for B2B businesses worldwide, announced the opening of a new contact center at the Indiana Women's Prison. This latest addition joins the company's existing operations in Indiana at the Rockville Correctional Facility (opened in 2015) and the Madison Correctional Facility (opened in 2019), further expanding its nationwide network to eight prison-operated centers. With this expansion, Televerde now provides career opportunities to 127 women across its Indiana operations.

"Our partnership with Indiana Correctional Industries (ICI) and the Indiana Department of Corrections (DOC) continues to strengthen because of their commitment to ensuring the successful rehabilitation and reintegration of individuals," said Chris McGugan, CEO of Televerde. "The launch of our new Televerde contact center at the Indiana Women's Prison signifies more than just the growth of our operations. It's a powerful demonstration of how strategic collaboration can fuel social transformation and business performance. We're eager to assemble another high-performing Televerde team in Indiana, poised to drive exceptional business outcomes for our clients."

Televerde initially hired nine women to staff the new Indiana facility, with plans to expand its workforce rapidly. This move aligns with Televerde's commitment to providing opportunities for incarcerated women, equipping them with the skills and experience necessary to thrive in today's digital economy.

"The partnership between Televerde, ICI, and the Indiana DOC has been instrumental in driving rehabilitation and lowering recidivism rates in Indiana," said Lloyd Arnold, chief operations officer of Indiana Correctional Industries. "Televerde is a shining example of how businesses can play a significant role in rehabilitation and reentry. Together, we're providing these women with a real chance at a new life while also contributing to the safety and well-being of our communities."

For more than 25 years, Televerde has employed more than 3,500 incarcerated women in Arizona, Indiana, and Florida, with 94 percent advancing into professional career positions in sales, marketing, and technology fields. The women employed as part of Televerde's prison workforce development program are compensated fairly and receive on-the-job training in the art of sales and marketing, business acumen, in-demand marketing technologies (Salesforce, Eloqua, Marketo, et al.), IT, and all other areas in business.

#contactcenterworld, @televerde

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Televerde:
Company LogoTeleverde is a provider of a full suite of omnichannel marketing and customer services solutions that generate and accelerate qualified sales leads and actionable marketing intelligence for our B2B clients. We have more than 20 years of experience with decision-makers in companies. We deliver fully measurable and attributable ROI.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Thursday, July 27, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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