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News : Televergence Enhances Partner Engagement Program with Convey Channel Accelerator

#contactcenterworld, @ConveyHealth

Nashville, TN, USA, Nov, 2018 -- Televergence, a telecommunications carrier and contact center provider, announced the expansion of their channel sales program in a strategic partnership with Convey’s network of master agents and their sales partners. Televergence is a new vendor in Convey’s growing Channel Accelerator program that helps providers structure their marketing, compensation and support programs to make them channel-ready. The Program gives master agents the ability to sell services under a single Channel Accelerator agreement.

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"Televergence is expanding our presence in the channel to help agent partners improve deal flow in the lucrative contact center marketplace," said Deb Ward, CEO of Televergence. "We are voice, toll-free and long distance specialists and offer many capabilities for contact centers that you just can’t find all in one place. Our premium, all calls connect, contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capacity. We eliminate disruption for implementing upgrades and offer the flexibility to keep existing networks in place or take advantage of our Tier 1 carrier relationships to maximize savings. For those who are wary about making a change, we offer a free trial to see how it fits with your business."

"Televergence has served their customers for over 30 years, with an unprecedented average lifespan for a customer relationship approaching 15 years," said Carolyn Bradfield, CEO of Convey. "What makes them unique in the contact center space is that they specialize in working side by side with legacy systems to minimize disruption when a company needs to expand their capabilities. Because their service offering is so strong, they offer flexible term service contracts."

#contactcenterworld, @ConveyHealth

Posted by Veronica Silva Cusi, news correspondent

About Televergence:
Company LogoTelevergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to SIP conversion capability for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll Free and Outbound Long Distance services. Televergence offers solutions for businesses with existing contact center technology, as well as those building a new contact center or businesses that are high volume users.
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About Convey:
Company LogoMedicare Enrollment, Service and Administration, Healthcare Business Process Outsourcing BPO, Member Enrollment, Service and Administration, Quality and Wellness Support, Comprehensive Medicare Services Platform
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Tuesday, November 20, 2018

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2021 Buyers Guide Employee Engagement Solutions

Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

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