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News : Televergence Enhances Partner Engagement Program with Convey Channel Accelerator

#contactcenterworld, @ConveyHealth

Nashville, TN, USA, Nov, 2018 -- Televergence, a telecommunications carrier and contact center provider, announced the expansion of their channel sales program in a strategic partnership with Convey’s network of master agents and their sales partners. Televergence is a new vendor in Convey’s growing Channel Accelerator program that helps providers structure their marketing, compensation and support programs to make them channel-ready. The Program gives master agents the ability to sell services under a single Channel Accelerator agreement.

"Televergence is expanding our presence in the channel to help agent partners improve deal flow in the lucrative contact center marketplace," said Deb Ward, CEO of Televergence. "We are voice, toll-free and long distance specialists and offer many capabilities for contact centers that you just can’t find all in one place. Our premium, all calls connect, contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capacity. We eliminate disruption for implementing upgrades and offer the flexibility to keep existing networks in place or take advantage of our Tier 1 carrier relationships to maximize savings. For those who are wary about making a change, we offer a free trial to see how it fits with your business."

"Televergence has served their customers for over 30 years, with an unprecedented average lifespan for a customer relationship approaching 15 years," said Carolyn Bradfield, CEO of Convey. "What makes them unique in the contact center space is that they specialize in working side by side with legacy systems to minimize disruption when a company needs to expand their capabilities. Because their service offering is so strong, they offer flexible term service contracts."

#contactcenterworld, @ConveyHealth

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About Televergence:
Company LogoTelevergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to SIP conversion capability for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll Free and Outbound Long Distance services. Televergence offers solutions for businesses with existing contact center technology, as well as those building a new contact center or businesses that are high volume users.
Company RSS Feed   Company Instagram   Company LinkedIn   Company Profile Page

About Convey:
Company LogoMedicare Enrollment, Service and Administration, Healthcare Business Process Outsourcing BPO, Member Enrollment, Service and Administration, Quality and Wellness Support, Comprehensive Medicare Services Platform
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Tuesday, November 20, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

8.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
PH: 0217991445

9.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 

ABOUT US IN 60 seconds!

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