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News : TeleVoice Celebrates its 30th Anniversary
Houston, TX, USA, July 14, 2016 -- In 1986, TeleVoice wanted to explore the use and benefits of interactive voice response (IVR) technology. Today, the customized call center solutions provider celebrates 30 years of meeting the needs of servicers and other financial institutions.
TeleVoice plans to continue expanding its product offerings to meet a growing demand within the financial services sector.
"Mortgage servicing has become a much greater focus of our product development efforts than we ever would have envisioned 30 years ago," said Barry Hays, co-founder and senior vice president of TeleVoice. "It has been exciting to be a participant in the industry through several periods of major changes; changes we did not anticipate. We look forward to continuing our role as a valued partner for our servicing clients in the years to come."
Since 1988, the company has worked closely with Black Knight Financial Services, a provider of technology, data and analytics across the mortgage loan lifecycle. TeleVoice systems are tightly integrated with Black Knight’s LoanSphere MSP system..
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From TeleVoice
Established in 1986, TeleVoice delivers customized telephony solutions, including Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) to the financial services industry. Based in Houston, Texas, TeleVoice has been the call center solutions partner of industry leader Black Knight Financial Services, formerly LPS, since 1987.
Published: Friday, July 15, 2016