News : Telia Provides Call Centre Platform to Copenhagen Council
August 21, 2014 -- Telia Denmark has won a contract to provide its cloud-based Telia Callguide customer service product for Copenhagen city council. It will be provided in conjunction with Telia Sweden.
Initially, 500 employees at the council's customer services will use CallGuide, but this can be expanded in line with requirements. The platform will come on stream in autumn.
It was developed by Telia's enterprise unit in Sweden. Previously, Copenhagen city council has used a variety of different call centre products, but this agreement unifies the service, saving taxpayers' mony.
Posted by Veronica Silva Cusi, news correspondent
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About Telia Denmark:
TeliaSonera AB is the dominant telephone company and mobile network operator in Sweden and Finland. The company has operations in other countries in Northern, Eastern Europe, Central Asia and Spain, with a total of 150 million mobile customers (2010).
About Copenhagen city council:
Copenhagen Municipality is the largest of the municipalities making up the city of Copenhagen. It lies at the center of Copenhagen and contains the old historic city.
Published: Friday, August 22, 2014