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News : Telia Wins 5-yr Contract from Folksam
Stockholm, Sweden, Dec 16, 2015 -- Telia announced a major new contract with insurer Folksam to upgrade and maintain its ICT infrastructure. The contract over five years includes services for contact centres and fixed, mobile and enterprise networks.
Folksam will use Telia's cloud-based call centre platform CallGuide to help employees manage multiple contact channels over a single platform, including phone, chat, email and web. The company will also move its PBX into the cloud, and this will be maintained by Telia's subsidiary Cygate. Folksam will also continue with Telia's cloud-based enterprise network DataNet.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Music On Hold
More Editorial From Telia
TeliaSonera AB is the dominant telephone company and mobile network operator in Sweden and Finland. The company has operations in other countries in Northern, Eastern Europe, Central Asia and Spain, with a total of 150 million mobile customers (2010).
Published: Friday, December 18, 2015