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News : Telinta and TransNexus Help VoIP Service Providers Comply with STIR/SHAKEN and Robocall Mitigation Requirements

#contactcenterworld, @telinta_, @Trans_Nexus

Atlanta, GA and Springfield, NY, USA, May, 2021 -– Telinta, a global provider in hosted switching and billing for VoIP service providers, and TransNexus, a provider in developing innovative software for telecommunications networks, jointly announced a solution to help VoIP service providers comply with STIR/SHAKEN call authentication and robocall mitigation regulations.

Together the two providers can help VoIP service providers meet their STIR/SHAKEN and robocall mitigation requirements, helping customers to avoid having their traffic blocked.

TransNexus offers services for Telinta customers based both inside and outside the U.S. When a U.S.-based Telinta customer signs up with TransNexus, Telinta will send a request to TransNexus to create a digital signature and Telinta will include that signature on subsequent calls as they are routed through Telinta’s platform.

For Telinta customers based outside the U.S., TransNexus can provide robocall mitigation service so the customer can file the required certification with the FCC.

"By integrating with a leader like TransNexus, Telinta provides our mutual customers with the tools they need to make important decisions about robocall mitigation," said Alex Ferdman, Telinta’s CEO. "Telinta has built an impressive ecosystem of industry-leading partners to help VoIP service providers around the world to prosper."

"VoIP service providers need solutions for call authentication and robocall mitigation requirements," said Jim Dalton, TransNexus CEO. "Telinta and TransNexus together make compliance quick and easy, while providing robust, powerful solutions to provide effective relief from unlawful robocalls."

#contactcenterworld, @telinta_, @Trans_Nexus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telinta.com


About Telinta:
Company LogoFounded in 2002, Telinta, Inc. offers secure and reliable cloud-based Switching and Billing solutions for VoIP service providers and their resellers around the globe. Telinta’s full portfolio of white label carrier-grade solutions is highly customizable. This includes Hosted PBX, SIP Trunking, Business and Residential VoIP, Mobile Solutions, WebRTC, Audio-Conferencing, Calling Card, Pinless, Wholesale VoIP, and more.
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Today's Tip of the Day - Employees

Read today's tip or listen to it on podcast.

Published: Friday, May 14, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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