#contactcenterworld, @telinta_
Fort Lauderdale, FL, USA, Feb 16, 2023 -- Telinta, a global provider in cloud-based softswitch solutions for VoIP service providers, announced several important enhancements to its white label Desktop Softphone and WebRTC solutions.
Telinta’s brandable Desktop Softphone is a software application for Windows, Mac, and Linux computers, enabling VoIP service providers to offer both inbound and outbound VoIP calling, plus messaging.
The company’s WebRTC solution can be accessed by users via a convenient multi-language web-based portal, without the user needing to install software.
New features added to these solutions include an optional Operator Panel and Busy Lamp Field (BLF), enabling an office receptionist to see at a glance if a team member with an extension on the same PBX is busy with an active call.
Other features include both attended and unattended call transfers, placing calls on hold, SMS and free on-net messaging, phonebook, call history, do not disturb, and more. VoIP service providers can also offer optional features to their users such as voicemail, call forwarding, multiple DIDs, and other capabilities.
"Telinta offers a full range of softphone options for Telinta customers and their resellers to offer VoIP calling from virtually any compatible device," explained Alex Ferdman, CEO of Telinta. "From Windows, Mac, and Linux, to Desktop and Laptop, Apple and Android mobile devices, and even web-based VoIP calling from the user’s own browser – Telinta has a brandable solution!"
#contactcenterworld, @telinta_
Posted by Veronica Silva Cusi, news correspondent
Source: Telinta
About Telinta:
Founded in 2002, Telinta, Inc. offers secure and reliable cloud-based Switching and Billing solutions for VoIP service providers and their resellers around the globe. Telinta’s full portfolio of white label carrier-grade solutions is highly customizable. This includes Hosted PBX, SIP Trunking, Business and Residential VoIP, Mobile Solutions, WebRTC, Audio-Conferencing, Calling Card, Pinless, Wholesale VoIP, and more.
Published: Friday, February 17, 2023
1.) | CrankWheel CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall