#contactcenterworld, @telinta_, @googlecloud
Springfield, NJ, USA, Oct, 2021 -- Telinta, a global provider in cloud-based Switching and Billing solutions for VoIP service providers, announced that it has integrated "speech-to-text" for voicemail transcription provided by Google Cloud.
Google Cloud’s automated transcription enables VoIP service providers to easily transcribe voicemails on Telinta’s softswitch platform, and deliver the text to end users via email.
Voicemail is a standard part of Telinta’s solutions for VoIP service providers and is offered at no additional cost. Telinta has developed a special plug-in which enables Google Cloud voicemail transcription, and this plug-in is available for a small monthly fee. Inbound minutes of traffic, including voicemail, are free for Telinta customers.
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The solution can be used with Hosted PBX, SIP Trunks, VoIP calling with a brandable Mobile Softphone app, Business and Residential VoIP, and other popular VoIP services. Voicemail transcription can be bundled together with VoIP services, or offered as a premium services which your users can select for an additional monthly fee. This creates attractive new revenue opportunities for Telinta customers.
"Telinta understands that innovative capabilities, such as highly-affordable voicemail transcription, enable our customers to better compete," explained Alex Ferdman, CEO of Telinta. "Our TeliCore Softswitch and Billing platform is integrated with a comprehensive ecosystem of industry-leading providers such as Google Cloud, giving Telinta customers a significant competitive edge in the marketplace."
Posted by Veronica Silva Cusi, news correspondent
Founded in 2002, Telinta, Inc. offers secure and reliable cloud-based Switching and Billing solutions for VoIP service providers and their resellers around the globe. Telinta’s full portfolio of white label carrier-grade solutions is highly customizable. This includes Hosted PBX, SIP Trunking, Business and Residential VoIP, Mobile Solutions, WebRTC, Audio-Conferencing, Calling Card, Pinless, Wholesale VoIP, and more.
Published: Monday, November 1, 2021
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