News : Telkom Indonesia Invests In Aussie Call Centre Outfit
Sept 29, 2014 -- The 600-person Sydney operation Contact Centres Australia is the subject of an investment by an Indonesian telco looking to expand in Australia.
The deal gives Telkom Indonesia a 75 percent stake in the Surry Hills based company, which ranks the likes of Colgate, Rio Tinto, Pfizer Australia and Yellow Brick Road among its customers.
The Australian firm was started in 2002 and offers business process outsourcing. It owns two subsidiaries - Financial Information Service in Sydney and Contact Centres New Zealand in Wellington.
Telkom Australia CEO Siam Nugraha said the company reviewed "many investment targets" in Australia. "We intend to work with the CCA team to invest in the company’s ability to grow in the Australian and New Zealand market as well as export the way they do business to our other BPO operations in Indonesia," he said.
The founding partners of Contact Centres Australia will remain, and the company will continue to trade under the same name.
Director Peter Thomson said, "For our clients and staff this is very much business as usual."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
More Editorial From Contact Centres Australia
About Contact Centres Australia:
Contact Centres Australia, blended and inbound call centre solutions in Sydney, Australia.
About PT Telekomunikasi Indonesia. Tbk:
The Leading Cellular Provider in Indonesia performs various network technology services based in GSM, GPRS, Wi-Fi, EDGE, 3G, HSDPA, HSPA and 4G LTE for whole over Indonesia. Telkomsel has cooperated with 362 roaming partners around 192 countries for international services.
Published: Tuesday, September 30, 2014