Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Telnyx and Replicant Team Up to Build Future of Contact Center AI

#contactcenterworld, @telnyx, @Replicant_AI

Chicago, IL, US, June, 2019 --- Telnyx, a self-service, full-stack communications platform, has partnered with conversational AI technology company to offer a seamless phone support experience.

Using a combination of machine learning algorithms, Voice AI technology and a telephony stack built on Telnyx’s private, global communications network, Replicant has created a talking bot (the "Thinking Machine") that actually listens to customers and engages in fluent conversations to solve problems in real time. 

"We’re not trying to be human," said Benjamin Gleitzman, Replicant CTO and co-founder. "At Replicant, we’re always going to be upfront that you’re speaking with a machine. It’s the best sounding machine you’ve ever heard, and probably the smartest too, but we’re not trying to trick people."

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

"We weren’t sure if a human-like conversation was even possible," explained Gleitzman. "We had a call flow working with our previous provider, but because of the telephony latency it was slow and would wait a couple of beats before responding."

"People notice when you’re trying to cover up latency, and it begins to make the conversation sluggish and leaves callers impatient and asking for an agent," said Gleitzman. "It’s very important that we’re genuine and honest with our customers. It’s one of the reasons we focus on latency and engineer our systems to save every millisecond we can. Because we’re able to get latency down to the level we want with Telnyx, we don’t have to bend the truth with our customers like some of our competitors."

"Because of the unique way that the Replicant AI interacts with customers, standard network latency wasn’t cutting it," said Ian Reither, COO of Telnyx. "They were looking for a level of speed and consistency that other providers just can’t deliver. As a full-fledged carrier with a network built for the future, Telnyx was able to provide the immediate, real-time functionality they needed to support a conversational AI solution that’s revolutionizing the customer service industry."

"Voice is part of what makes us human, yet existing systems often require callers to descend into the world of machines and press numbers on the keypad. So being able to lift machines up to the level of humans — not to say that they are human, but rather that they have a human ability — is empowering and will have a massive impact on how we interact with machines in the future."

#contactcenterworld, @telnyx, @Replicant_AI

Posted by Veronica Silva Cusi, news correspondent

About Telnyx:
Company LogoTelnyx is a next-gen communications platform and partner that provides carrier-grade services on a global, private IP network. By unlocking the power of intelligent connectivity, Telnyx is laying the foundation for a future of endless innovation and interconnected technology, where communication flows seamlessly between people, devices and applications across the globe. Whether looking to improve communications through call control, messaging, wireless, networking or other capabilities, Telnyx voice and SMS APIs can support even the most demanding enterprise applications.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Company LogoReplicant was founded on the belief that machines are ready to have useful and complex conversations that will transform the way we interact with the world, starting with customer service. Replicant’s artificial intelligence platform combines natural language processing and machine learning and was trained to resolve customer issues over the phone with natural-sounding conversations that accurately recognize customer intent. Replicant currently handles over 2 million customer support calls a month and serves some of the largest call centers in the country.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Wednesday, June 26, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Certification


Contact center quality assurance training and certification

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =