Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : TelOne in Client Service Campaign

#contactcenterworld, @telonezw

Harare, Zimbabwe, May 24, 2018 -- Diversified telecommunications firm, TelOne, has launched a client experience improvement campaign through which it is rallying staff members to deliver top drawer services to clients.

The move is aimed at complementing the new network capabilities that have come about as a result of the network modernisation project.

TelOne communications and client experience head Mrs Melody Harry said through the experience improvement campaign, the parastatal has defined specific parameters which have been made cardinal rules in the service and fault management cycle by the company.

"Key focus areas include working with stakeholders to tackle the scourge of network theft and vandalism which has this year alone seen 39 arrests being made since January with 16 convictions. The convictions have attracted a collective sentencing of 160 years.

"Another area is fault management and turnaround times which have been delayed in the past for a range of reasons.

"Through the campaign, the business is also empowering frontline staff to conclusively resolve customer issues and they will be equipped with latitude to take the necessary action to provide exceptional service and resolve any issues should a customer become disgruntled.

"Key to offering efficient client experience and developing relevant products is the availability of up to date client data," said Mrs Harry.

TelOne believes adopting the "know your client" drive through which clients are being called upon to update their details, is central to the success of the client experience improvement campaign.

 

TelOne has also introduced a "back to the floor" concept where senior management visit shops to serve clients and also going out with the technical team in the field.

Meanwhile, in tandem with network modernisation, TelOne has introduced new area codes and telephone numbers.

While the numbers will mostly run concurrently with the old numbers for the convenience of clients, at least five areas are already running fully under the new area codes and numbers.

#contactcenterworld, @telonezw

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.herald.co.zw


Today's Tip of the Day - Act On Your Customer Intelligence

Read today's tip or listen to it on podcast.

Published: Friday, May 25, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
 87 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =