News : Telstra and Content Guru Deliver Next-gen Customer Engagement
Melbourne, Australia, Aug, 2017 -- Australian telecommunications and technology company, Telstra and cloud contact centre provider Content Guru have announced a partnership to deliver customer experience services.
The partnership sees Content Guru’s cloud Communications Integration™ platform, storm(R), embedded within Telstra’s global telecommunications network, to deliver a breadth of customer engagement into key sectors including health, finance and logistics, focusing on cloud contact services to global enterprises.
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Tom Homer, Country Managing Director United Kingdom and Director Global Enterprise and Services EMEA at Telstra, commented:
"The customer engagement and contact centre markets are extremely dynamic. The usage of cloud-based technologies represents enormous opportunities to transform the way organisations operate, communicate and transform the customer experience. The strength of our global network coupled with our partnership with Content Guru enables us to provide customers with multi-channel and location-agnostic communication services to help manage how organisations communicated globally."
Sean Taylor, Global CEO at Content Guru, added:
"Customer engagement is going through massive change, driven by the vastly increased consumer adoption of digital channels. Over the past couple of years there has been a significant adoption of cloud contact centres and these are now integrating with Internet of Things applications in areas such as telehealth and connected-home to produce exciting new customer engagement hubs. Add Artificial Intelligence to the mix and it makes for interesting times.
"storm is Europe’s largest and most scalable cloud customer engagement hub, and we eagerly anticipate collaborating with Telstra’s international reach to address this exciting market segment, especially when addressing large, globally-distributed opportunities."
#contactcenterworld, @cgchirp, @Telstra
Posted by Veronica Silva Cusi, news correspondent
Source: Content Guru
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About Content Guru:
Content Guru helps organizations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost and complexity of managing diverse channels of communication, making it easy for organisations to give people access to relevant information – whether that comes from a person or a database. By allowing people to use the channel of their choice and work from any location, we allow organisations to drive transformational service improvements while making the most of their existing technology.
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Wednesday, August 9, 2017
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