News : Telstra and TeleTech Opens Contact Center
Manila, Philippines, April 15, 2015 -- Telstra, a telecommunications company in Australia, and TeleTech, a global provider of customer experience, engagement and growth solutions, have launched their new contact center at the Five E-Com building in Pasay City.
The joint Telstra and TeleTech facility consists of three floors, which will house both Telstra and TeleTech employees, as well as a recruitment center.
Telstra CEO David Thodey said the move to set up a contact center at Five E-com building epitomizes Telstra’s continuous commitment to providing service to its customers.
"Our investment in this fantastic center is an expression of how important customer service is to us with great collaboration with our wonderful partners," Thodey said.
"This is a purpose-built, state-of-the-art facility that will take customer service to new level. It will operate as one high performing team with customers at the center," he said.
"Telstra has been one of our long-time, strategic partners in the Philippines and we are excited to work with them at the new contact center," said TeleTech Chairman and Chief Executive Officer Ken Tuchman.
"We are introducing new ways of operating contact centers through our partnerships with our industry partners, such as TeleTech. This has been designed to improve the quality of our customer service," said Telstra Philippines Country Manager Tom Beach.
"This includes having both TeleTech and Telstra employees working at the site allowing for greater collaboration and faster knowledge-sharing," he said.
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Thursday, April 16, 2015