Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Telstra Expands Regional Team Through Connected Communities

#contactcenterworld, @Telstra

Melbourne, Australia, Apr 6, 2022 -- Telstra announced a boost in the support it offers customers in regional, remote and outer-metro areas by increasing the number of local on-the-ground experts as well as boosting support for community organisations and events.

Speaking at the National Farmers Federation (NFF) National Conference in Canberra, Telstra CEO Andrew Penn said, "Put simply, our Connected Communities program means more boots on the ground in regional Australia."

"We will double the number of locally-based Regional Engagement Managers to work with their communities to improve the customer experience, provide information about coverage, performance and management of outages and build connectivity literacy and digital capability.

"We will triple the number of highly-experienced Regional Network Advisors to work with customers to address complex network issues to help our network work as hard as possible for our customers.

"For the first time we will appoint a Remote Community Advocate, responsible for monitoring the performance of our network, communicating recovery times to impacted communities, and responding to the needs of these communities.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"The Remote Community Advocate will be part of a new Telstra Customer Advocate Council to report directly to me. This Council will ensure our regional, rural and remote customers have an even louder voice at the table. The Council members will also include our Chief Customer Advocate, Chief First Nations Advocate and our Chief Regional Advocate."

As part of the Telstra Connected Communities program, Telstra will also:

Triple its annual investment in community engagement activities and support organisations such as chambers of commerce and other local groups; and
Collaborate closely with NBN Local to improve digital inclusion and community technology solutions as well as partner on emergency response and preparedness.

This comes on top of recent initiatives to improve customer service including:

- Customer calls being answered in Australia by the end of June this year, with recruitment for Australian-based contact centre agents well underway.

- Increasing agents trained in regional connectivity issues to help answer calls from customers located more than 100km from a Telstra store. This is in addition to the First Nations Connect contact centre in Darwin.
Bringing all local retail stores back under Telstra ownership to give customers a better integrated experience instore and online.

Telstra also welcomed the Federal Government’s investments, announced last week, in response to the 2021 Regional Telecommunications Independent Review Committee (RTIRC) report.

Mr Penn said that Connected Communities and the ongoing investment in infrastructure showed Telstra was working to build the connectivity that all Australians needed to keep pace with the evolving digital economy, regardless of where they live or work.

"Every regional, rural and remote community in Australia is unique and we understand that there is no one size fits all approach," he said.

"By having the right support on the ground, continually investing to upgrade our network, and responding to the connectivity needs of all Australians – we continue to show our support for regional communities."

#contactcenterworld, @Telstra

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.webwire.com


About Telstra:
Company LogoTelstra Incorporated is a global provider of advanced communications services to multinational corporations.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Thursday, April 7, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5755 
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =