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News : Telstra Launches 2 Hour Delivery Service

#contactcenterworld, @Telstra

Melbourne, Australia, Sept 21, 2021 -- Telstra announced the launch of a 2 hour delivery service from participating Telstra Stores to coincide with the latest handset launches. The service, offered in partnership with Zoom2u, will begin with a limited offer for Telstra customers: free 2 hour delivery of Apple and Samsung handsets to customer’s homes in select areas of Sydney, Melbourne and Brisbane. 

Michael Ackland, Consumer & Small Business Executive said that changes to retail brought about by COVID had inspired Telstra to invest in new customer experiences across a range of channels.

"During COVID, our Call & Collect options have taken off. Customers are looking for more ways to shop; more offers and more immediacy and that is why we have introduced Telstra Day, and now we are introducing superfast delivery to give our customers more of what they want".

Michael Ackland said "Our digital user base is one of the largest in Australia and we have invested heavily in our online experiences over recent years. Coupled with our store buybacks and the return of our call centres to Australian shores, we believe that we are well placed to service our customers, however they choose to engage with us".

#contactcenterworld, @Telstra

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.webwire.com


About Telstra:
Company LogoTelstra Incorporated is a global provider of advanced communications services to multinational corporations.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Wednesday, September 22, 2021

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