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News : Telstra Outage Takes Down ATMs and Eftpos

#contactcenterworld, @Telstra

Sydney, Australia, July 11, 2019 - Telstra has acknowledged it is suffering an outage that has taken out some of the essentials of 21st century Australian life: ATMs and Eftpos terminals.

"We're currently looking into an issue affecting services including Eftpos and access to ATMs," the company said in a tweet at 4:19pm AEST on Thursday.

"We're sorry if this impacts you. We'll keep you updated as we know more."

Australia's banks were hit to various degrees.

The Commonwealth Bank said the outage took out some of its ATMs and Eftpos services, as well as some in-branch services and CommSec logins. The outage then cascaded into a higher number of calls than usual into its call centre.

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Westpac said it was aware of some branches in Sydney being "non-operational due to a broader network failure in the region".

"Our teams are communicating with external providers on when services will be restored & we'll keep you updated. Online banking is working normally," the red and white bank said.

ANZ acknowledged its Eftpos machines were also impacted.

For the red and black bank, the outage has seen terminals across New South Wales impacted, and parts of Queensland affected. NAB's HICAPS health claims and payments system was also hit.

The outage is also having a crippling impact on the nation's fast food industry.

"Ordered my food at @maccas drivethrough, move up and stuck between cars for just short of 20 minutes after ordering. at the window I'm told there is no eftpos, and so I can't get what I ordered," one Twitter user wrote.

"Staff wouldn't even look at me to apologise."

Supermarket chain Woolworths said its stores were still trading as they are able to process payments manually, however, when ZDNet walked into its Town Hall store in Sydney, a sign greeted shoppers stating it was trading as cash only.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zdnet.com

About Telstra:
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.

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More Editorial From Telstra

Published: Monday, July 15, 2019

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2021 Buyers Guide
Get Listed
Telecoms

1.)

Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.)

Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.)	Connectica Solutions, LLC PBX On The Cloud We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates. We specialize in the US and Latin American market.

4.)	DiRAD Technologies AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.)	Layer One Technologies Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.)

Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.)

NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.)

Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.)

Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

https://www.televergence.com/home

10.)

The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial

https://www.number-testing.co.uk