Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

News : Telstra Removes Overseas Call Centre Workers from Onsite Accommodation

#contactcenterworld, @Telstra

Manila, Philippines and Sydney, Australia, April 29, 2020 -- Telstra has asked one of its contractors operating call centres in the Philippines to pull out staff living in onsite accommodation arrangements.

The decision came after a report from The Financial Times showed footage of another Philippines-based outsourcing company working for online retailer Amazon showed that Filipino workers were sleeping closely together on mattresses on the office floor.

A Telstra spokesperson told CRN the workers had left the onsite accommodation in early April.

The ABC reported that a union for call centre workers in the Philippines claimed that skeleton crews doing work for Telstra were allegedly sleeping close together in a training room within Telstra contractor Teleperformance’s offices, despite the risk of the coronavirus pandemic.

Ring2 Dashboards & Wallboards Free Trial

In a blog post, Telstra group executive for consumer & small business Michael Ackland said the company told Teleperformance to find suitable longer-stay arrangements for the staff that are still working, with some either now staying at home and commuting to work via shuttle bus or private transport, or being housed in hotel accommodation near offices.

"Following the implementation of Government containment measures in the Philippines last month, which included significant travel restrictions, Teleperformance arranged short term accommodation options for some of its workers onsite for people who were willing and able to continue working in those arrangements," Ackland said.

"As a result of this, in Teleperformance’s Mall of Asia office in Manila for example, the Telstra floor which normally has capacity for around 200 people to work, had around 30 people accommodated and working on site. Telstra is just one of many Teleperformance clients operating from the Mall of Asia office."

Ackland added that the telco had been in contact with the contractor daily to ensure it has been meeting all health and safety requirements for its workers, as consistent with Telstra’s own Supplier Code of Conduct.

"Three weeks ago, we instructed Teleperformance that whilst we considered onsite accommodation suitable for the short-term, with the extension of the government’s quarantine arrangements, we instructed them to find suitable longer-stay arrangements.

"Under COVID-19, we operate our sites at an average of around 20% capacity so we remain well within the government guidelines for social distancing.

"As the situation continues to evolve, we remain vigilant in ensuring that all necessary health and safety measures are in place for people who work on Telstra accounts."

#contactcenterworld, @Telstra

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.com.au


About Telstra:
Company LogoTelstra Incorporated is a global provider of advanced communications services to multinational corporations.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - A Welcome Call

Read today's tip or listen to it on podcast.

Published: Thursday, April 30, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8538 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =