News : Telstra Set to Close Perth Call Centre with Jobs Going Overseas
Perth, Australia, July 8, 2016 -- Telstra will sack 326 staff nationally, including 103 from Perth, with some jobs going overseas.
This includes 94 roles in the call centre and nine in the business division.
The telecom provider said in a statement on Friday it would close Perth’s contact centre on Stirling Street.
"The changes impact a wide variety of roles across our sales, service and national office teams," it said.
"We are proposing to close our contact centre in Perth.
"We will be consulting with our people and unions to ensure we make the right decision for them, our customers and our business."
Once the changes get the green light, the Perth call centre could be closed by the end of July.
Telstra said it would consolidate its customer service workload to contact centres in the Philippines, as well as others in Australia.
"We have made some key performance and productivity gains in our contact centres which have enabled us to consolidate some work types across centres in Australia and the Philippines," Telstra said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Can't Take Your Call…
More Editorial From Telstra
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Monday, July 11, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Ma...
Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 ...
TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and...