News : Telstra Set to Close Perth Call Centre with Jobs Going Overseas
Perth, Australia, July 8, 2016 -- Telstra will sack 326 staff nationally, including 103 from Perth, with some jobs going overseas.
This includes 94 roles in the call centre and nine in the business division.
The telecom provider said in a statement on Friday it would close Perth’s contact centre on Stirling Street.
"The changes impact a wide variety of roles across our sales, service and national office teams," it said.
"We are p roposing to close our contact centre in Perth.
"We will be consulting with our people and unions to ensure we make the right decision for them, our customers and our business."
Once the changes get the green light, the Perth call centre could be closed by the end of July.
Telstra said it would consolidate its customer service workload to contact centres in the Philippines, as well as others in Australia.
"We have made some key performance and productivity gains in our contact centres which have enabled us to consolidate some work types across centres in Australia and the Philippines," Telstra said.
Posted by Veronica Silva Cusi, news correspondent
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Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Monday, July 11, 2016