News : Telstra to Probe ‘Call Centre Creep’ Claim
July 16, 2014 -- Telstra will investigate claims a "creepy" call centre operator flirted with a shocked female customer.
The woman said she was gobsmacked by the operator’s persistent comments about her "beautiful voice".
"The gentleman who took my call started to comment on my voice and I said to him, ‘what do you mean by that?’ and he said ‘your voice is very beautiful and my supervisor told me that women that have beautiful voices are generally very beautiful as well’."
"I couldn’t believe it, I was just sort of gobsmacked," she told radio 3AW.
"He kept going on about it and I told him, let’s get back to the reason why I called. I was very uncomfortable about it all, it was just weird. It’s creepy. I just don’t see the purpose in doing that."
Telstra has customer contact centres in the Philippines and Australia that handle calls each year.
Spokesman Steve Carey said the telco would attempt to get in touch with the woman to seek further details.
"We hold our people to high standards of service, and hope to have the opportunity to investigate this query so we can address it appropriately," Mr Carey said.
It is unclear whether the conversation was recorded.
It is understood that call centre operators found guilty of inappropriate behaviour face a range of sanctions such as retraining, or more serious disciplinary action depending on the circumstances.
Posted by Veronica Silva Cusi, news correspondent
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Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Thursday, July 17, 2014