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News : Telstra to Sell Genesys Cloud-based Call Centre System
Sydney, Australia, July 3,1 2015 -- Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.
The ‘Telstra Cloud Contact Centre – Genesys’ will be available in September to Telstra’s business, government and enterprise customers.
Announcing the deal, Telstra’s Philip Jones said it will "provide access to the very latest contact centre technologies needed in this new age of digital communications. It allows organisations to increase engagement and interact with customers through their communication channel of choice." That is often nowadays called ‘omni-channel’.
Paul Segre, President and CEO of Genesys, said Telstra will help it extend beyond enterprise customers into the mid market in the Asia Pacific region.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
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Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Monday, August 3, 2015