News : Telstra Ventures Invests in Panviva to Accelerate Delivery of Cloud-based Business Process Guidance Software Globally
#contactcenterworld, @Telstra, @Panviva
Panviva, the leading provider of cloud-based business process guidance software solutions, today announced the completion of a minority equity investment from Telstra Ventures.
The investment by Telstra Ventures enables Panviva to accelerate product development and expand its sales and marketing capabilities globally, capitalizing on the rapidly emerging market opportunities for business process guidance software.
SupportPoint, Panviva’s cloud-based business process guidance software solution, enables knowledge workers to effectively perform complex business processes and adapt to change by eliminating the need to remember each step in a dynamic process.
With corporate headquarters and a well-established blue-chip customer base in Australia, Panviva is expanding rapidly in North America, with a large number of global organizations requiring cloud-based solutions that enhance knowledge worker productivity and end-customer experience.
Panviva CEO Ted Gannan said Telstra’s investment in Panviva was pivotal for the company’s ongoing product advancements and penetration into new markets.
"Telstra’s commitment to Panviva will provide us with the resources needed to grasp the rapidly emerging market opportunities for SupportPoint Cloud in North America and Europe while complementing Telstra’s footprint in Asia Pacific. The number, size and geographic spread of our customers are all growing rapidly and this investment will enable Panviva to scale both the product and the organization to meet that challenge." Gannan added, "Telstra has made some significant investments recently in cloud and mobility companies such as DocuSign, Box, Whispir and Kony so we feel that our joining the Telstra family puts Panviva in an exciting growth environment."
Earlier this year, Panviva was recognized by Gartner as a Cool Vendor in the BPM space, and in October Ventana Research recognized a Panviva customer as a technology leader in the contact center category based on its implementation of SupportPoint. Existing SupportPoint users include BT, Bupa, Westpac, ANZ Bank, Telstra, Stellar US, Stellar Asia Pacific BPO, DuluxGroup, Medibank, Health Alliance Medical Plans, Rocky Mountain Health Plans and Sentara Healthcare.
Michelle Bendschneider, Executive Director Global Solutions, Telstra Global Enterprise and Services, said the investment would contribute to Telstra’s strategy of expanding its cloud services offering and provide solutions to its enterprise and government customers.
"Telstra will also have the ability to provide Panviva solutions to our customers through a reseller agreement. We believe the addition of Panviva to our cloud and services portfolio will add value for our customers both locally and internationally and is in line with our commitment to expand our cloud services, offering our customers choice and flexibility," Bendschneider said.
#contactcenterworld, @Telstra, @Panviva
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About Panviva, Inc.:
Panviva offers Business Process Guidance software that helps guide users, step-by-step, through their procedures in real time. The benefits are shorter training time, greater policy and procedure adherence, accuracy and consistency together with overall lower costs and improved productivity. Panviva's SupportPoint helps many companies around the globe increase revenue and drive higher Operating Income numbers, like HP, Catepillar, Fosters, British Telecom, BUPA and more
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Wednesday, December 10, 2014
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