News : TelStrat Introduces Engage WFO SaaS
Allen, TX, USA, Oct 18, 2016 -- TelStrat, a global provider in compliance call recording and contact center workforce optimization solutions, announced Engage WFO SaaS™ (Software as a Service), a subscription-based managed service, hosted by TelStrat or its provider partners, and integrating with customers’ existing premise UC platforms or Unified Communications as a Service (UCaaS) solutions. Engage WFO SaaS offers reliable and secure call recording and WFO services with quick and easy deployment worldwide.
"TelStrat has a history of innovation, fueled by passion, integrity and an unrivaled commitment to listen and respond to our customers’ and partners’ needs," stated Bob Carroll, TelStrat founder and CEO. "Offering our award-winning Engage WFO solution in a SaaS model provides unlimited flexibility to meet needs of enterprise end-user customers, hosted service providers, and reseller partners."
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Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable to any organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations.
Published: Wednesday, October 19, 2016
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