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News : Telus Buys Rest of Voxpro as Dan Kiely Steps Down as CEO

#contactcenterworld, @TELUSint

Cork, Ireland, Dec 2, 2019 -- Telus International has acquired the remaining interest in Cork-based business process outsourcing company Voxpro that it did not already own.

Employees of the company were informed of the news on Monday.

The Canadian call centre provider acquired a 55 per cent stake in Voxpro in August 2016 with an option to acquire the rest of the company.

Voxpro offers customer experience, technical support and sales operations solutions to international customers.

The company, founded by Dan and Linda Kiely, started with six people working above a pub on Marlboro Street in Cork city in 1995. Since the initial deal with Telus, Voxpro has seen its workforce grow from 2,700 employees to more than 6,000.

Mr Kiely, who stayed on as chief executive of Voxpro following the earlier deal with Telus, is stepping down from this role, but will retain a global strategic advisory position with the Canadian group focused on ongoing partner growth across Europe and North America.

"These are really exciting times for Voxpro and Telus International as we continue to grow and transform our operations globally. This is very much a natural progression of our integration into the Telus International family and both Linda and I feel that this is the right time to move on to the next phase in our collective evolution," Mr Kiely said.

"We have loved every minute of watching our business grow and we cannot express our appreciation enough to everyone at Voxpro for all of their hard work and efforts over the years," he added.

#contactcenterworld, @TELUSint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.irishtimes.com


About TELUS International:
Company LogoTELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
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Today's Tip of the Day - Answering Customers’ Questions

Read today's tip or listen to it on podcast.

Published: Tuesday, December 3, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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