News : TELUS International Acquires Voxpro
Toronto, can and Cork, Ireland, Aug, 2017 -- TELUS International, a global business process outsourcing (BPO) provider, announced the acquisition Voxpro, a provider of customer experience, technical support and sales operations solutions with locations in Ireland, the United States, Romania, and the Philippines.
Now operating as ‘Voxpro – powered by TELUS International,’ the Ireland headquartered company supports the world’s innovators and disruptive technology companies, helping them to evolve and scale into global brands. With its dedicated, shared or co-located customer support capabilities, Voxpro provides TELUS International with additional diversity and flexibility in meeting the needs of marketplace disruptors.
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With locations in Folsom, California and Athens, Georgia, the partnership grows TELUS International’s U.S. footprint, providing a more comprehensive onshore offering to existing and prospective customers. In addition, Voxpro’s robust European operations will add new service delivery centers in Ireland, while also expanding TELUS International’s presence in Bucharest, Romania and Manila, Philippines.
"This is a partnership of likeminded organizations focused on providing world-class brand experiences for our clients and their customers," said Jeffrey Puritt, TELUS International president and CEO. "Together, we provide a truly differentiated offering in the marketplace designed to meet our fast-growing partner demands for more locations, flexible and agile support structures, and highly engaged multilingual team members committed to customer service excellence."
Approximately 2,700 Voxpro team members, including the Voxpro leadership team, will join the TELUS International family, bringing the combined employee base to almost 28,000 team members across the globe serving customers in over 35 languages.
"It’s an extremely special day for us and for all of our partners, team members, and indeed, everyone in the Voxpro community," said Dan Kiely, Voxpro co-founder and CEO. "We couldn’t be more proud to find a fabulous partner like TELUS International – a company that shares our entrepreneurial spirit and relentless desire to redefine and disrupt the outsourcing industry when it comes to serving the customer experience needs of such important brands. As part of the TELUS International family, we will continue to build our thriving culture focused on putting our team members and customers first."
#contactcenterworld, @voxproireland, @TELUSint
Posted by Veronica Silva Cusi, news correspondent
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Multilingual Business Process Outsourcing BPO Company Voxpro based in Cork, Ireland, delivers customer contact services on behalf of 300 companies and organisations in Britain, Europe and Worldwide.
About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
Published: Monday, August 21, 2017