#contactcenterworld, @TELUSint, @Five9
Vancouver, BC, Canada, Nov 8, 2023 - TELUS International (NYSE and TSX: TIXT), a digital customer experience (CX) provider that designs, builds and delivers solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, announced it has partnered with Five9 (NASDAQ: FIVN), a CX Platform provider to launch the next evolution of its Contact Center as a Service (CCaaS) application platform. This enhanced solution is an advanced, end-to-end cloud platform that provides brands with AI-driven, actionable customer insights to help them deliver CX, including next-level personalization.
Working together, TELUS International and Five9 are continuing to reshape the customer support industry by delivering advanced omnichannel support, intelligent routing capabilities, and AI-driven insights to mid- and large-sized organizations for faster resolutions.
"We are proud to further deepen our partnership with Five9 to continue to elevate our status as global leaders in delivering exceptional customer support that leverages the power of AI. Together, our combined expertise will help propel our clients to the forefront of innovation and empower them to meet the growing demands of their customers effectively," said Beth Howen, Chief Transformation Officer, TELUS International. "This partnership comes at a crucial time when businesses are looking to reimagine CX in the cloud to achieve more agility and scale while driving performance and cost efficiencies. TELUS International has a proven track record of delivering outstanding performance metrics, alongside enhanced solutions like Fuel iX, that leverages the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fueled intelligent experiences for brands and their customers. Undoubtedly, our partnership with Five9 will continue to build on that success."
"By addressing the evolving needs of global businesses, TELUS International and Five9 will revolutionize the way businesses engage with their customers," said Jake Butterbaugh, SVP, Global Partner Organization, Five9. "Our match of expertise, experience and strategic focus in delivering the best in customer experience make our combined value proposition a powerful and compelling offer."
Posted by Veronica Silva Cusi, news correspondent
About TELUS International:
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Thursday, November 9, 2023
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