Las Vegas, NV, USA, July, 2019 -- TELUS International, a customer experience provider that designs, builds and delivers next-gen digital solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by global research and advisory firm, Everest Group in its 2019 Contact Center Outsourcing (CCO) PEAK Matrix™ assessment. TELUS International was the only IT and BPO-classified provider that achieved Leader status.
"We are delighted to be named a Leader on Everest Group’s Contact Center Outsourcing PEAK Matrix for 2019, cementing our company’s reputation as a major industry player in the global marketplace," said Jeffrey Puritt, President and CEO, TELUS International. "Moreover, our Star Performer rating recognizes the remarkable progress we’ve made over the past year to exponentially grow the digital expertise, size, global scope, and strength of our organization to provide exceptional value at every stage of the client lifecycle, from start-up, to scale-up, to global maturity."
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Everest Group selected 32 leading organizations to evaluate and compare for their 2019 report based upon specific performance, execution, achievement and knowledge parameters to determine the absolute market success and overall capability of service providers. The report highlights several of TELUS International’s key proprietary digital solutions that include Chatbot, Smart IVR and Language Translation platforms, an AI-powered platform to enable cognitive services, a contact center analytics program, and a digital solution that enables a 360 degree customer view.
"TELUS International has made significant gains in its delivery capabilities and market coverage through targeted acquisitions over the years. In addition to recently expanding its global footprint, the augmentation of its client-focused next generation technology solutions has enabled it to provide end-to-end digitally enabled customer experience management services and places it well for continued growth and success," said Skand Bhargava, CXM Practice Director, Everest Group. "TELUS International’s market-leading growth over the past year also positioned them as the highest ranked new entrant on our firm’s BPS Top 50 2019, a global list of the 50 largest third-party providers."
"Without exception, our success has always been and will always be grounded in our people, and this remarkable recognition is due to our inspired team members around the world who are passionate brand ambassadors of our valued clients’ products and services," concluded Puritt.
Posted by Veronica Silva Cusi, news correspondent
About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Tuesday, July 16, 2019
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