#contactcenterworld, @TELUSint, @IDC
Vancouver, BC, Canada, Dec, 2021 -- TELUS International (NYSE and TSX: TIXT), a digital customer experience (DCX) provider that designs, builds and delivers solutions, including AI and content moderation, for global and disruptive brands, announced it has been named a "Leader" by global research firm IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with AI, automation, cloud transformation and migration initiatives, omnichannel and self-service.
"This Leader ranking from IDC is a testament to our highly engaged, talented and tenured team members who serve as strategic advisors, brand ambassadors and trusted partners to our clients," said Jeff Puritt, president and CEO, TELUS International. "Their ability to collaboratively formulate actionable digital strategies to streamline, optimize and modernize operations, and reimagine the future of customer experience in order to deliver seamless, effortless and personalized customer interactions across all channels and devices is unparalleled in our industry. What continues to differentiate TELUS International is our end-to-end digital and AI capabilities spanning the full customer experience value chain that enable us to create, construct and execute upon holistic digital transformation roadmaps. When paired with our company’s caring culture and our team members’ passion for continuous innovation, our integrated approach drives increased brand loyalty, higher productivity and sustainable value creation for many of the world’s fastest growing tech companies and digital disruptors with whom we partner."
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"TELUS International’s Leader positioning in the 2021-2022 Digital Customer Care Services MarketScape is a reflection and culmination of the company’s ongoing investments over time to organically build, strategically acquire and selectively partner in order to have the requisite technology and skills to meet their clients’ growing needs for digital services and AI-driven next-gen solutions," said Ali Close, Research Manager, IDC Worldwide Outsourcing Services Team. "In a burgeoning digital economy, companies that are simultaneously leveraging the same next-gen technologies and digital solutions internally to enable their employees and facilitate learning and development opportunities, upskilling and training are building a strong foundation for sustainable growth and success."
Posted by Veronica Silva Cusi, news correspondent
About TELUS International:
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
Published: Thursday, December 23, 2021
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