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News : TELUS International Named to Constellation ShortList for Customer Experience (CX) Operations Services

#contactcenterworld, @TELUSint

Vancouver, BC, USA, Sept. 23, 2020 -- TELUS announced that TELUS International, a global customer experience and digital solutions provider, was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global in Q3 2020. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopter and fast follower organizations.

"This third-party recognition from Silicon Valley-based Constellation Research reinforces our team’s longstanding commitment to providing outstanding customer experiences on a global basis, whilst simultaneously advancing the digital transformation solutions that drive such significant competitive differentiation for our customers in our increasingly digital world," said Darren Entwistle, President and CEO, TELUS. "The entire TELUS organization is setting an inspiring example of what it means to truly care about putting our customers first and ensuring citizens have access to the tools and resources they need to stay connected to the people and information that matter the most."

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"It is an honour to be recognized on this year’s Constellation’s ShortList™, highlighting our excellence and agility in delivering innovative and integrated CX and DX solutions for many of the world’s top brands," said Jeff Puritt, President and CEO, TELUS International. "Our focus on empowering the human experience through digital enablement and fostering the most highly-engaged team in the industry sets us apart in our ability to connect personally with consumers to deliver one-of-a-kind moments that build brand loyalty in meaningful ways."

"In an era of rapidly changing technology, pay to play research, and paywall required rankings, the Constellation ShortList portfolio gives prospects and customers an easy to use list and criteria to build their own vendor selection short list," said R. "Ray" Wang, chairman and founder at Constellation Research. "The vendors on this list represent the best of the best for their category. We’ve identified the top vendors to consider based on technology investment, use cases, strategic vision, customer value, executive leadership and price."

#contactcenterworld, @TELUSint

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.globenewswire.com


About TELUS International:
Company LogoTELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
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Today's Tip of the Day - Loyalty Versus Satisfaction

Read today's tip or listen to it on podcast.

Published: Friday, September 25, 2020

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2020 Buyers Guide Training

 
1.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

2.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

3.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

4.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158

6.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
PH: 0217991445

7.) 
The Forum

Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
PH: +44 (0)3331235960
 

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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