News : TELUS International Selects Cloud-Based QlikView Solution
RADNOR, Pa., Jan 23, 2014 -- QlikTech, (NASDAQ: QLIK), a provider in user-driven Business Intelligence (BI), announces it has been awarded a contract from TELUS International. TELUS International will use QlikTech’s cloud-based QlikView solution to improve its own performance and provide critical details of its call center operations to its clients.
TELUS International required a solution to enhance the analysis of its own data to better identify and mitigate customer service issues and improve overall business operations by deploying solutions in the cloud. With the QlikView solution, TELUS International will analyze and focus more closely on the quality of service it provides both clients and their end customers.
"As a global provider in the very competitive call center and customer service outsourcing solutions business, it is imperative that we constantly adapt to stay ahead of the curve," said Michael Ringman, vice-president of IT at TELUS International. "QlikView is already adding tremendous value to our business. For example, we can now report the amount of revenue each agent generates for a client. This data looks at how our agents create business results beyond just service level metrics, which leads to a very different, bottom-line impacting conversation with clients."
"We are pleased to serve as a strategic partner for TELUS International as they enhance their Business Intelligence journey," said Joseph Dibartolomeo, President of the Americas, QlikTech. "By leveraging the power of their data via QlikView, we are confident that TELUS International will unlock important insights that will take their business, and that of their customers, to the next level."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From TELUS International
About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
Qlik is a software company based in Radnor, Pennsylvania. Qlik is the provider of QlikView and Qlik Sense, business intelligence & visualization software.
Published: Monday, January 27, 2014