News : TELUS Launches Two New Cloud Services for Canadian Businesses
Toronto, ON Nov. 17, 2014 -- TELUS (TSX:T) (NYSE:TU) is introducing two new solutions that will help Canadian businesses leverage cloud-based technology to improve how they communicate with their customers, employees and partners. TELUS Cloud Collaboration provides businesses with access to a full suite of unified communications services, and TELUS Cloud Contact Centre offers a contact centre solution hosted in the cloud. Both products are powered by the Cisco(R) Hosted Collaboration Solution (HCS), an end-to-end solution that enables highly secure, reliable and scalable "as-a-service" offerings of Cisco Collaboration technologies.
Posted by Veronica Silva Cusi, news correspondent
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About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, November 18, 2014