News : TELUS Selects Enghouse Interactive to Support Cloud Contact Centers
Phoenix, Arizona, April 7, 2014 -- Enghouse Interactive, developer of a portfolio of interaction management solutions, is pleased to announce that TELUS has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada.
TELUS Sourcing Solutions, (TSSI) is a provider of Human Resources, Talent Management and Contact Center solutions in Canada, with demonstrated experience delivering this suite of services with a core competency in the public sector.
TSSI is owned by TELUS, a Canadian telecommunications company. TELUS provides wireline, wireless and data services throughout Canada.
TSSI’s Contact Center Solution will be based on Enghouse Interactive’s CCSP, an all-in-one virtual contact center suite that includes multi-channel IP ACD with Universal Queuing, self-service via Interactive Voice Response, (IVR), CTI, predictive outbound dialing, multimedia recording, administrative tools, and advanced integration capabilities. CCSP supports all customer communication channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail on a high capacity, high availability, career-grade hosting with the deployment architecture and economies of scale of a multi-tenant platform.
"We are excited to partner with TELUS for their hosted contact center offerings," said Christoph Mosing, President, Enghouse Interactive. "The multi-tenant platform model is the most efficient and effective deployment strategy and provides the flexibility that modern Cloud computing solutions require." "Carriers know that when they work with us, they are working with a company that specializes in meeting their unique needs." Christoph explained.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
Published: Tuesday, April 8, 2014