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News : TELUS Team Empowered to Work from Home Until 2021

#contactcenterworld, @TELUSint

Vancouver, BC, Canada, Aug. 4, 2020 -- In response to the COVID-19 pandemic, TELUS has announced it has made the decision to continue with current remote working arrangements – with the vast majority of TELUS team members working productively from home – until 2021. TELUS feels it is important to provide team members and their families with the necessary information, clarity and support as to the continuation of the current work arrangement remaining in place from now to the conclusion of 2020 at a minimum, so they can manage the logistics and responsibilities of their professional and personal lives through the back-to-school period and the fall / early winter timeframe. Leveraging their world-class networks, TELUS has enabled 95 per cent of team members to work remotely since the pandemic began, including 99 per cent of domestic call centre team members, with their global leading remote Work Styles program which was launched in 2007, enabling team members to work productively from home or on the road.

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"The health and safety of our team members, their families and our customers remains a top priority for the entire TELUS leadership team. The COVID-19 pandemic continues to be a global concern, with significant spikes in cases in many countries; therefore, we have made the decision to continue with our current working arrangements – with the vast majority of our team working productively from home – until 2021. We will revisit this policy towards the end of December and early January 2021 to determine what changes we will make to our work location model at that time, given the context of the global pandemic," said Darren Entwistle, TELUS’ President and CEO. "Since March, our world-leading wireless and wireline networks, run by our outstanding team, have demonstrated exceptional reliability under unprecedented demands. Never has it been so important to connect Canadians to work, education, healthcare, and loved ones from the safety of their homes, and I am incredibly grateful to our team for the extraordinary service and network performance they are providing while working remotely."

As an essential service provider, TELUS continues to keep Canadians and our customers safe and connected throughout the duration of the pandemic. We offer virtual installations and repairs for customers who require that a technician visits their home, leveraging innovative tools and approaches with in-home support only provided for emergency services.

#contactcenterworld, @TELUSint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About TELUS International:
Company LogoTELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Wednesday, August 5, 2020

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2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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