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News : TELUS Team Empowered to Work from Home Until 2021

#contactcenterworld, @TELUSint

Vancouver, BC, Canada, Aug. 4, 2020 -- In response to the COVID-19 pandemic, TELUS has announced it has made the decision to continue with current remote working arrangements – with the vast majority of TELUS team members working productively from home – until 2021. TELUS feels it is important to provide team members and their families with the necessary information, clarity and support as to the continuation of the current work arrangement remaining in place from now to the conclusion of 2020 at a minimum, so they can manage the logistics and responsibilities of their professional and personal lives through the back-to-school period and the fall / early winter timeframe. Leveraging their world-class networks, TELUS has enabled 95 per cent of team members to work remotely since the pandemic began, including 99 per cent of domestic call centre team members, with their global leading remote Work Styles program which was launched in 2007, enabling team members to work productively from home or on the road.

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"The health and safety of our team members, their families and our customers remains a top priority for the entire TELUS leadership team. The COVID-19 pandemic continues to be a global concern, with significant spikes in cases in many countries; therefore, we have made the decision to continue with our current working arrangements – with the vast majority of our team working productively from home – until 2021. We will revisit this policy towards the end of December and early January 2021 to determine what changes we will make to our work location model at that time, given the context of the global pandemic," said Darren Entwistle, TELUS’ President and CEO. "Since March, our world-leading wireless and wireline networks, run by our outstanding team, have demonstrated exceptional reliability under unprecedented demands. Never has it been so important to connect Canadians to work, education, healthcare, and loved ones from the safety of their homes, and I am incredibly grateful to our team for the extraordinary service and network performance they are providing while working remotely."

As an essential service provider, TELUS continues to keep Canadians and our customers safe and connected throughout the duration of the pandemic. We offer virtual installations and repairs for customers who require that a technician visits their home, leveraging innovative tools and approaches with in-home support only provided for emergency services.

#contactcenterworld, @TELUSint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About TELUS International:
Company LogoTELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
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