Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


News : Telvista Facing Potential Layoffs

#contactcenterworld, @Telvista_Mexico

Danville, VA, USA, July, 2017 -- Telvista employees are facing possible layoffs as the result of a drop in contracted services.

"We have had an unexpected reduction in one customer’s needs," Danville site director Lisa Wallace told the Register & Bee via phone Thursday afternoon. "Unfortunately their business needs will affect our operations in Danville."

When asked, Wallace declined to identify the customer making the reduction.

Employees at the Danville call center handling that customer’s account were notified last Thursday of the upcoming change.

Telvista, located at 119 Cane Creek Blvd. in Airside Industrial Park, employees about 500 workers, Wallace said. She said she could not yet say how many will be affected by this reduction or when it might take effect.

Federal law — the Worker Adjustment and Retaining Notification Act — requires employers to follow certain steps when layoffs are anticipated, including notifying employees and the local government 60 days in advance about impending layoffs that affect a substantial number of employees.

So far, various officials with the city told the Register & Bee they had not been formally notified of an upcoming layoff, including City Manager Ken Larking, Mayor John Gilstrap and Corrie Teague Bobe, assistant economic development director.

"This is difficult news for our employees, their families and the community," Wallace said. "We’re working with internal teams and local agencies to ease the impact of this customer’s decision."

In June 2016, the company announced plans to hire 150 new workers by the end of last year.

Telvista started in 1998 and began operations in Danville in 2005.

#contactcenterworld, @Telvista_Mexico

Posted by Veronica Silva Cusi, news correspondent

About Telvista:
Company LogoTelvista provides English and Spanish contact center outsourcing to companies that want more from their customer relationships. Our Social Media Services help companies meet their customers where they are to build deeper more meaningful customer relationships.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Tuesday, July 25, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =