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News : Telvista Facing Potential Layoffs

#contactcenterworld, @Telvista_Mexico

Danville, VA, USA, July, 2017 -- Telvista employees are facing possible layoffs as the result of a drop in contracted services.

"We have had an unexpected reduction in one customer’s needs," Danville site director Lisa Wallace told the Register & Bee via phone Thursday afternoon. "Unfortunately their business needs will affect our operations in Danville."

When asked, Wallace declined to identify the customer making the reduction.

Employees at the Danville call center handling that customer’s account were notified last Thursday of the upcoming change.



Telvista, located at 119 Cane Creek Blvd. in Airside Industrial Park, employees about 500 workers, Wallace said. She said she could not yet say how many will be affected by this reduction or when it might take effect.

Federal law — the Worker Adjustment and Retaining Notification Act — requires employers to follow certain steps when layoffs are anticipated, including notifying employees and the local government 60 days in advance about impending layoffs that affect a substantial number of employees.

So far, various officials with the city told the Register & Bee they had not been formally notified of an upcoming layoff, including City Manager Ken Larking, Mayor John Gilstrap and Corrie Teague Bobe, assistant economic development director.

"This is difficult news for our employees, their families and the community," Wallace said. "We’re working with internal teams and local agencies to ease the impact of this customer’s decision."

In June 2016, the company announced plans to hire 150 new workers by the end of last year.

Telvista started in 1998 and began operations in Danville in 2005.

#contactcenterworld, @Telvista_Mexico

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.godanriver.com


About Telvista:
Company LogoTelvista provides English and Spanish contact center outsourcing to companies that want more from their customer relationships. Our Social Media Services help companies meet their customers where they are to build deeper more meaningful customer relationships.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Tuesday, July 25, 2017

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