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News : Temuka Man Unhappy with Spark Call Centre
South Canterbury, New Zealand, Sept 24, 2015 -- A South Canterbury man says call centres should be banned after changing phone companies left him temporarily out of pocket.
John Butler says switching his telephone and internet subscription from Spark to 2Degrees in late August cost him time and money.
Despite giving three weeks' notice he intended to change companies, Butler estimates he was charged about $40 on his final bill for time beyond the notice period.
He suspects the people he spoke to in Spark's call centre had difficulty understanding his New Zealand accent.
"I had to repeat myself again and again."
He says Spark representatives failed to call him back despite promising to do so.
Butler says Spark has promised to refund him the extra money. He hopes to receive it soon.
Spark home, mobile and business public relations manager Lucy Fullarton said it appeared Butler had "not had the experience he should have had". She intended to investigate his experience so it did not recur.
A Commerce Commission report released on Thursday states Spark was the subject of 128 Fair Trading Act complaints in 2014. The Commission received 112 complaints about Vodafone and 24 about 2Degrees.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, September 30, 2015