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News : Tenant Inc. Adds Hummingbird Integration With XPS Solutions

#contactcenterworld, @XPSSolutionsUSA

Newport Beach, CA, USA, August 31, 2021 -- Tenant Inc., a provider in self storage technology, has added a new integration to give self storage operators a simplified way to gather more leads and convert them to customers.

The API integration combines the call center services of XPS Solutions with the property management capabilities of Hummingbird to give users of both systems a centralized rental ecosystem. To facilitate this API integration, Tenant Inc. is leveraging the power of Nectar, its proprietary global distribution system (GDS).

"Tenant’s Nectar application completed one of its most complex integrations recently with XPS Solutions," said Lance Watkins CEO of Tenant Inc. "The vision we had with Nectar, our global distribution system, was to open up successful integrations to position partners' products for success. I'm excited because this is our first large commercial integration of Nectar and it shows that our vision has arrived."


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XPS representatives can also take payments from current customers and set them up on AutoPay, a component of the integration that many other property management systems do not offer. They can also leave notes on a tenant’s account in the event that they’re not able to answer a question, to ensure a manager follows up.

"We are proud to have played a critical role in the integration of Hummingbird," said Michael Roberts, EVP, business development & operations for XPS Solutions. "We look forward to the rollout of this cutting-edge product."

"It has been a pleasure to collaborate with such a hard-working group of developers," said Shannon Charbonneau, director of client relations for XPS Solutions. "The Hummingbird team is clearly striving for world-class product and we’re excited to have been there with them for each step in the integration process."

#contactcenterworld, @XPSSolutionsUSA

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About XPS Solutions:
Company LogoXPS Solutions is headquartered in Richardson, Texas and is the longest-tenured centralized sales and support center in the self-storage industry established in 2000. XPS provides properties with an integrated mobile application for tenants, a reputation solution to drive SEO, payment processing, and IVR solutions, and voice and chat solutions designed to capture more rentals and enhance the stay of tenants.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Thursday, September 2, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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