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News : Tendril Acquires Utility Personalization and Customer Experience Leader EnergySavvy

#contactcenterworld

Boulder, CO, USA, May, 2019 -- Tendril, a provider of AI-powered utility customer experience and DSM solutions, announced it has entered into a definitive agreement to acquire EnergySavvy, a provider in personalized utility customer engagement. With this acquisition, Tendril’s expanded platform now delivers solutions for the full range of C-level, residential customer experience challenges: reducing service costs, increasing satisfaction, and executing strategic initiatives, such as serving low-income households and supporting TOU rates.

By adding EnergySavvy’s multi-channel personalization solutions, Tendril can deliver a  residential customer experience, including advanced energy analytics, multi-channel personalization, Home Energy Management (HEM), behavioral engagement, program workflow and much more.

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"Tendril knows that delivering radically better utility customer experiences is central to our ability to help shape and lead the clean energy revolution," said Adrian Tuck, CEO, Tendril. "To do this we are bringing together those companies that not only extend the technical capabilities of our platform, but also share our commitment to innovation, and allow us to provide utility CCOs the industry’s most powerful single-solution suite. EEme gave us the industry’s most accurate disaggregation technology, and now EnergySavvy brings us best-in-class personalization. Our goal is to build towards a truly end-to-end solution of choice for utility CCOs during 2019."

"Teaming up with Tendril creates a platform that unites all residential utility customer data, analytics and insights in one place," said Aaron Goldfeder, CEO, EnergySavvy. "By combining our respective strengths, Tendril becomes the natural leader in end-to-end residential utility customer experience. As utility CCOs and business leaders plan the next stage of customer experience investment—from personalization to DSM to engagement—the natural next question is, ‘Shouldn’t we be talking to Tendril?’"

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Tendril:
Company LogoTendril is transforming the residential energy market. Our data analytics on more than 123 million homes creates new business opportunities for any product or service provider connected to the home. Today, this includes electric and gas utilities, and energy retailers. Built over more than a decade, the Tendril Platform delivers real-time, ever-evolving data about the home and how people use energy in it. These rich insights help our customers improve customer acquisition, increase engagement and orchestrate home energy experiences.
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Today's Tip of the Day - Check The Call Stats!

Read today's tip or listen to it on podcast.

Published: Wednesday, May 8, 2019

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2020 Buyers Guide Payment Services

 
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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