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News : Tendril Brings Energy Intelligence to Indiana Michigan Power Customers

#contactcenterworld

Boulder, CO, USA, Oct 22, 2018 -- Tendril announced a new collaboration with Google that will provide voice-activated energy information and notifications to utility customers via the Google Assistant and Google Home devices. Indiana Michigan Power (I&M), an American Electric Power (NYSE: AEP) company, will work with Tendril and to offer this functionality to its customers. With this partnership, utilities like I&M will leverage Tendril’s vast amount of data on how consumers use energy to deliver rich insights and better manage energy in the home.

"Enhancing the experience of our customers through new technologies and services to manage their energy use is important and we consistently evaluate how I&M can effectively leverage emerging opportunities to better serve our customers in the way they want to be served," said Dave Lucas, Vice President of Finance and Customer Experience, Indiana Michigan Power. "As voice-enabled devices continue to proliferate within the smart home, our focus is on how we can enhance the value that these devices can provide customers in their daily lives. Google and Tendril, market leaders in their respective spaces, were a natural choice to work with us."

"To go to market with such a compelling solution in partnership with two amazing market leaders - Google, one of the largest companies in the world, and AEP, one of the largest energy providers in the world - represents an incredible milestone for Tendril," said Adrian Tuck, CEO, Tendril. "We’ve always strived to design and develop market-defining solutions that help energy providers engage with increasingly discerning consumers. Today marks another proof point that Tendril’s energy intelligence is unmatched in the industry."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Tendril:
Company LogoTendril is transforming the residential energy market. Our data analytics on more than 123 million homes creates new business opportunities for any product or service provider connected to the home. Today, this includes electric and gas utilities, and energy retailers. Built over more than a decade, the Tendril Platform delivers real-time, ever-evolving data about the home and how people use energy in it. These rich insights help our customers improve customer acquisition, increase engagement and orchestrate home energy experiences.
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Today's Tip of the Day - Competitions

Read today's tip or listen to it on podcast.

Published: Tuesday, October 23, 2018

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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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