Austin, TX, USA, Oct 8, 2019 -- Tenfold, a CTI company that integrates CRM and voice platforms, announced that it has secured Series C funding led by Next Coast Ventures. The round includes investments from other returning investors Andreessen Horowitz, Geekdom Fund and Salesforce Ventures. Tenfold plans to use the funding to extend its real-time cloud integration layer and intelligent integrated UI to support more voice platforms and CRMs. These integrations connect critical data across sales and service teams in real time, making Tenfold’s platform an industry leader in powering better customer engagement.
"Customers are awaiting the day when they call into a support or service center and the agent on the other end knows exactly who they are and is enabled with relevant information right at their fingertips to provide personalized and efficient service," said Jeff Cotten, the CEO of Tenfold. "This additional funding will give Tenfold the ability to further empower global sales and service organizations to better serve customers at the point of interaction with intelligent ‘no touch’ data capture and streamlined sales and service workflows."
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"We’re very impressed with the market traction that Tenfold is getting with large-scale contact centers in strategic industries like financial services, retail and high tech, which is why we wanted to increase our stake in the company," said the EVP and GM Salesforce Service Cloud, Bill Patterson. "Tenfold provides Salesforce with the depth and breadth we need to better integrate the voice channel into our sales and service CRM and thus are a critical partner for us to enable a more human centric service experience that is effortless and personal."
"Tenfold’s mission to revolutionize the customer service experience fits squarely into our investment thesis: a great entrepreneur disrupting a massive industry using cutting-edge technology to solve a universal pain point for companies and consumers alike," said Michael Smerklo, co-founder and managing director of Next Coast Ventures. "Since coming on as CEO just eight months ago, Jeff Cotten has already done an incredible job of reshaping the company's vision by building out a great team and driving a relentless focus on delivering real value for Tenfold’s growing customer base."
Posted by Veronica Silva Cusi, news correspondent
Tenfold is a cloud-first, real-time integration platform of customer engagement technology, empowering global sales and service teams to better serve customers at the point of interaction. The company works collaboratively with its customers and provides a seamless turn-key integration that becomes a single-point of access for agents across the voice channel and CRM.
Published: Thursday, October 10, 2019
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