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News : Terafina Launches Its Solution on Salesforce1 AppExchange
San Francisco, CA, August 12, 2014 -- Terafina announces it has launched its solution on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The solution empowers financial institutions to increase revenue, drive efficiency and ensure a multi-channel experience across all consumer and commercial banking products by combining digital, branch and call center channels. The application provides real-time visibility to all sales interactions for financial institutions while ensuring compliance and disclosure delivery is consistent across all channels.
"The Terafina solution has given us the ability to consolidate 40 processes across our organization, breaking down the silos that existed into a simple process designed to improve customer experience, increase value and provide visibility into our organization," added Greg Mitchell, CEO of First Technology Credit Union.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
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Terafina, Inc. is a provider of Omni Channel Solutions. The company combines industry expertise and best practices to deliver proven solutions for its clients. The company is based in San Francisco.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Wednesday, August 13, 2014