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News : Tethr's AI-based Platform for Phone Conversations Achieves PCI Level 1 Certification

#contactcenterworld, @tethr_io

Austin, TX, USA, April, 2018 -- Tethr, an AI-powered communication intelligence platform for enterprise contact centers and financial centers has further extended its security standards with the achievement of PCI V3.2 L1 security certification. The combination of HIPAA compliance, HiTrust certification and new PCI standards for the cloud-based communications intelligence platform reflect the company's unwavering commitment to data security and compliance on behalf of its customers and partners.

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"PCI V3.2 is one global standard by which the market measures maturity and industrialization of a company's security processes, while HiTrust is considered the global, gold-standard for security in the healthcare industry," said Tethr Co-Founder and Chief Executive Officer Mike Mings. "Together with the security standards of Microsoft Azure, our world-class customers and partners benefit from this powerful trifecta."

Tethr not only securely delivers content to and through its platform, but actually makes customer data more secure with its AI-enabled redaction capability. "Most service providers simply mask data or don't have the capability to eliminate it from both audio and transcript. The existing market is highly dependent upon manual agent interventions in the hope of adequately securing PCI and PII relevant content," said Mings. "Tethr automatically redacts that content from audio and transcription, completely eliminating the information from both forms of media."

#contactcenterworld, @tethr_io

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Tethr:
Company LogoTethr helps organizations unlock value from the voice channel. Tethr's enterprise-class communications intelligence platform combines powerful AI and a decade of customer research to analyze phone calls and offer insights that can improve sales, loyalty, efficiency and compliance.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, April 23, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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