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News : Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Sept, 2017 -- NICE (Nasdaq:NICE) announced that the Brazos Valley Council of Governments' (BVCOG) seven 9-1-1 centers are deploying NICE Inform to record and manage reproduction requests for all emergency calls, including Text-to-911 communications. NICE Inform goes beyond capturing 9-1-1 texts to enable PSAPs to search for, retrieve, export, save and share text conversations and associated metadata for investigations. Texts can also be combined with 9-1-1 and radio calls, screen recordings, GIS and CAD incident data, into comprehensive incident timelines.

"As one of the early adopters of Text-to-911, BVCOG is a trailblazer in Next Gen emergency communications," said Chris Wooten, Executive Vice President, NICE. "BVCOG also recognizes the importance of capturing and preserving Text-to-911 communications for incident reconstruction and investigations, and is committed to doing it the right way, with NICE Inform."

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"Public Safety agencies would never think twice about recording every 9-1-1 call, even though they may only need to retrieve one call out of a thousand for legal documentation," said Anita Pitt, 9-1-1 Program Manager, Brazos Valley Council of Governments (BVCOG). "Agencies need to put the same emphasis on recording 9-1-1 Texts. NICE Inform provides our 9-1-1 centers with complete legal documentation of SMS 9-1-1 Texts, should they need it. It captures exactly what we need in exactly the right format."

NICE Inform is currently deployed at the Navasota Police Department, and at the Leon County and Grimes County Sheriff's Offices, and will soon be rolled out to the remaining four BVCOG 9-1-1 centers. NICE is working with its partner Voice Products Inc. to complete the installation.

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: Nice


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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