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News : Textel Awarded NICE DEVone Application Certification

#contactcenterworld, @textelnow

ST. Louis, MO, USA, May 2022 - Textel, the full-service, cloud-based texting platform for business and contact centers, was awarded NICE’s (Nasdaq: NICE) DEVone Application Certification. The distinction assures NICE CXone customers that Textel’s innovative cloud texting and multimedia messaging service (MMS) is a solution that meets specific quality, performance, and security requirements upon technical integration.

By replacing the need for phone calls, Textel’s advanced texting platform lets users increase revenue while dramatically reducing operational costs. Built seamlessly into NICE’s CXone platform, the multi-directional texting solution provides full SMS and MMS capability on existing long-code and short-code numbers, letting customers communicate faster and more efficiently than on traditional channels (email, voice, chat). With features like skills-based routing, agent-initiated and blast outbound capabilities, agentless textbots, Interactive Text Response (ITR), call deflection, and group texting functionality, agents can now oversee multiple interactions simultaneously. And, with full transcript reporting and analytics, managers have the tools they need to coach agents.

"NICE has been a key partner of ours for several years now, and together we have brought the power of texting to major brands around the world," said Textel Founder and CEO James Diel. 

"The NICE CXone DEVone ecosystem creates opportunities for innovation and extends the power of the NICE CXone portfolio by providing a simple path to trusted applications and technology," said Paul Jarman, NICE CXone CEO. "We’re pleased to present Textel with the DEVone Application Certification, reiterating our belief in the value their solutions can bring to NICE customers."

#contactcenterworld, @textelnow

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Textel:
Company LogoFounded in 2014, Textel provides a texting platform for contact centers that is specifically designed to improve the customer experience, increase customer engagement, improve contact center performance, and drive revenue. With over 1,000 customers across North America, Textel is the texting platform for contact centers who want to communicate faster and more efficiently than traditional channels (email, voice, chat).
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, May 3, 2022

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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